Frequently Asked Questions
Everything you need to know about your UNDRESS experience.
What is the standard shipping time for my order?
We offer domestic shipping within 3-5 business days and international shipping within 7-14 business days. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, intimate apparel and earrings are final sale.
How do I ensure I choose the right size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Notes' section.
Which payment methods do you accept?
UNDRESS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Are your garments sustainably produced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.